Consumer Rights - The Jagruk Consumer

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All Days Except National Holidays,
08:00 AM To 08:00 PM

Consumer Rights in India

As an Indian consumer, you are protected by the Consumer Protection Act, 2019, which provides a robust framework to safeguard your rights. Understanding these rights will help you make informed decisions and take action when necessary.

Right to Safety

You have the right to be protected against goods and services that are hazardous to life and property. This includes ensuring that products like food, appliances, and medications are safe to use.
Example: If a food product is found to contain harmful substances, you can report it and seek redressal.

Right to Information

You have the right to receive complete information about the product or service before making a purchase. This includes details about quality, quantity, potency, purity, standard, and price.
Example: When buying a gadget, you should be informed about its specifications, warranty, and terms of use.

Right to Choose

You have the right to access a variety of goods and services at competitive prices. Monopolies and unfair trade practices that limit consumer choice are prohibited.
Example: You should have the freedom to choose between different brands of the same product without undue influence.

Right to be Heard

You have the right to voice your complaints and concerns. If you face any issues with a product or service, you can file a complaint with the appropriate consumer forum.
Example: If you receive poor service from a telecom provider, you can lodge a complaint with the consumer commission.

Right to Redressal

You have the right to seek compensation or a solution when a product or service fails to meet expectations or causes harm. This includes refunds, replacements, or legal remedies.
Example: If a faulty product causes damage, you can claim compensation for the loss incurred.

Right to Consumer Education

You have the right to be educated about your rights as a consumer to make informed choices. The government and various consumer organizations conduct awareness programs for this purpose.
Example: Awareness campaigns about food labeling help consumers choose healthier options.

Right to be Informed about Consumer Laws

You have the right to know the laws and regulations that protect your consumer rights. This includes understanding legal processes for filing complaints and the bodies responsible for consumer protection.
Example: Knowing how to approach the National Consumer Helpline for grievances.

Discover your consumer rights, fight misleading ads, and report fraud. Our consumer awareness portal empowers you to make informed choices and provides support when you're wronged.

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