National Consumer Helpline No. :
1800-11-4000/ 1915

All Days Except National Holidays,
08:00 AM To 08:00 PM 

National Consumer Helpline No. :
1800-11-4000/ 1915

All Days Except National Holidays,
08:00 AM To 08:00 PM 

Values & Approach

What Makes Us Different

Unlike many other consumer websites, we offer not just educational resources but also a dedicated complaint resolution system to support individuals in real-time. Our platform combines:

  • Actionable resources: Detailed guides, tutorials, and checklists to help consumers know and use their rights effectively.
  • Interactive tools: Including quizzes, self-assessment tests, and a complaint portal that allows consumers to act immediately if they feel wronged.
  • Community support: A space where consumers can engage with others, share their experiences, and offer advice.

We believe that consumer empowerment goes beyond just knowing your rights; it’s about giving consumers the tools and support they need to act on that knowledge.

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Our Values

We are guided by a set of core values that define everything we do:

  1. Transparency: We believe in complete openness, whether it’s about consumer rights or exposing companies engaged in unfair practices.
  2. Empowerment: Our goal is to put the power back into the hands of consumers through education and actionable resources.
  3. Responsibility: We educate consumers not just about their rights, but also about their responsibilities in making informed choices.
  4. Integrity: We are committed to being an unbiased, trustworthy source of information and assistance for all consumers.
  5. Collaboration: We partner with consumer advocacy groups, legal experts, and government bodies to ensure a well-rounded approach to consumer protection.
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Our Approach

Our approach to consumer empowerment is comprehensive and user-focused. Here’s how we work:

  1. Education

We provide clear, easy-to-understand guides on consumer protection laws, rights, and responsibilities. Our content is created with the everyday consumer in mind—no legal jargon, no confusion, just straight-to-the-point information you can use.

What we cover:

  • Your basic consumer rights under the law
  • Responsibilities every consumer should know
  • How to spot misleading advertisements
  • How to protect yourself from common scams and fraud
  1. Support

Beyond educating consumers, we believe in offering real-time, hands-on support. Our Complaint Portal allows users to file complaints if they’ve been cheated, misled, or duped by a company. Our team works to:

  • Review complaints: We help assess the nature of your complaint and provide advice on the best course of action.
  • Provide resources: We give you the tools, templates, and guidance needed to escalate your complaint effectively.
  • Connect with legal aid: For more serious cases, we can connect you with legal professionals and consumer advocacy groups.
  1. Awareness

Through campaigns, newsletters, and community engagement, we work to keep consumers updated on:

  • Recent changes in consumer protection laws.
  • Notable cases of consumer fraud and misleading ads.
  • Best practices for safe and responsible purchasing, both online and offline.
  1. Advocacy

We actively engage with other organizations, consumer rights bodies, and policymakers to drive change and advocate for stronger consumer protections. By staying connected with consumer rights movements and government bodies, we ensure that our users get access to the most up-to-date information and protections available.

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Discover your consumer rights, fight misleading ads, and report fraud. Our consumer awareness portal empowers you to make informed choices and provides support when you're wronged.
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Contact Us
  • 101, Shahpuri Tower C – 58, Community Centre, Janakpuri, New Delhi – 110058
  • info@jagrukgrahak.com
  • +91-8750415151
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