Breaking News: Model Wins ₹2 Crore Compensation from ITC Maurya Hotel
In a landmark decision, the National Consumer Disputes Redressal Commission (NCDRC) awarded model Aashna Roy ₹2 crores in compensation for a botched haircut that allegedly cost her several modeling assignments and severely impacted her mental health.
What Happened? Aashna Roy visited ITC Maurya Hotel’s salon in 2018 for a simple hair trim. However, the stylist chopped off an extensive length of her hair, leaving her devastated. Aashna claimed this ruined her professional and personal life, causing severe emotional distress and financial loss.
The Legal Battle: Aashna filed a complaint with the consumer forum, seeking ₹3 crores in compensation. ITC Maurya contested the claim, arguing that the compensation sought was disproportionate to the alleged damage. The case moved through various levels of consumer courts, eventually reaching the NCDRC.
The Verdict: The NCDRC ruled in favor of Aashna, awarding her ₹2 crores as compensation for the trauma and financial losses she suffered. The judgment stated that the salon’s negligence and unprofessionalism warranted this extraordinary compensation.
What’s Next? Although the Supreme Court intervened, questioning the rationale behind the quantum of compensation and suggesting the need for concrete evidence, the case highlighted the need for accountability in service industries.
Impact: This case underscored the significance of consumer rights in the service sector, particularly for personal care services. It also emphasized the importance of providing tangible evidence when claiming compensation for non-material losses.
Consumer Tip: Always ensure clear communication of your expectations when availing services, and document everything. If unsatisfied, remember that legal avenues exist to seek redressal.
Last modified: September 30, 2024
