Raise a complaint

How It Works:

Our Complaint Portal is here to make it easy for you to file and track complaints when you’ve been cheated or deceived. We understand how frustrating it can be to face issues like defective products, unresponsive companies, or false advertising. This platform is built to guide you through the process, step by step.

Steps to File a Complaint:

1. Submit Your Complaint: Fill in a detailed form that includes the company name, product or service information, the nature of the issue, and how you were wronged.
2. Provide Evidence: Upload relevant documents like purchase receipts, contracts, screenshots, or emails. This will help us assess the situation and offer you the best possible support.
3. Track Your Complaint: Once your complaint is submitted, you’ll receive a unique tracking number. Use this number to check the status of your complaint as our team reviews it.
4. Resolution and Support: Our consumer support team will contact you with next steps, including advice on how to escalate your case if necessary. In some cases, we can also connect you with legal assistance.

Types of Issues You Can Report:

• Defective or Unsafe Products: Goods that are faulty, do not work as described, or pose safety risks.
• Misleading Advertisements: Ads that make false claims or hide important terms and conditions.
• Fraudulent Transactions: Payments made for products or services you never received or that were significantly different from what was promised.
• Poor Customer Service: If you’ve been treated unfairly or denied rightful service after a purchase.
• Exaggerated Claims: If an ad promises “miracle results” or guarantees life-changing outcomes with minimal effort, it’s likely too good to be true.
• Fine Print: Be wary of ads that include important terms and conditions in tiny, hard-to-read text. These hidden details often reveal the true costs or limitations of the offer.
• Limited-Time Offers: Marketers often create a false sense of urgency with phrases like “limited-time only” or “act now.” Always verify if the offer is genuinely time-sensitive.
• Fake Reviews and Testimonials: Ads that feature overly enthusiastic reviews or testimonials can be deceptive. Look for reviews from independent sources before making a decision.

By using our portal, you can take a stand against unfair practices and help promote accountability in the marketplace. Together, we can push companies to be more transparent, ethical, and responsive to consumers.